Inline Fan Question

I just purchased a used Glowforge basic machine as a backup for my pro. The machine is a couple years old, but never used. When I try to hook it up to my inline fan, I don’t have the option to turn on the “glowforge air filter attached” button. Any idea why this button is not “live”?

For some reason, the switch isn’t live on some machines. You’ll need to email support@glowforge.com and request for it to be made active.

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Thank you!

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