We had some lively debate, back when everyone was still waiting, about whether it’s better to say nothing or to give detailed updates. I tend to think full transparency is a good thing, but that doesn’t mean I’m right. Somewhere along the way, we got the system that provides everyone with an estimated date, instead of hearing about the delays the day before they were supposed to ship. That was sort of a “victory” for the transparency advocates, and also a lesson: it didn’t make anyone less angry or frustrated. Maybe it made things worse, it’s hard to tell.
Now I still think it would be better to tell you why shipping to your country is delayed. But just as a thought experiment, let’s say Dan came out and said “we filed paperwork with the regulatory agency back in January, and it took them until August to get back to us. They said we need to replace the fasteners on the case with special security screws and resubmit the application. Meanwhile, the one approved vendor of the screws is having trouble shipping enough of them to the factory in China. When we get that straightened out, and after another regulatory review (timeframe unknown but probably at least 6 months again), we can probably start shipping”. Would that help anything? Would you then sit patiently, or get even more annoyed?