We’ve already delivered to most of our international customers. EU orders are dispatched immediately and usually arrive in less than 15 business days! But some countries haven’t been approved for shipping, and we continue to work hard on getting them approved.
Canada is next, but we’ve had to schedule an additional inspection of our Guadalajara factory for compliance. This is required by the process for Canada and the other unfinished countries, so it will move all international dates out by about a month. As the compliance and logistics clearing process moves faster or slower, we’ll update forecasts for each country to match. International customers who haven’t received their unit can always find our most accurate shipping date forecast at glowforge.com/account. We continue to pour time and dollars into fulfilling our commitments to our international customers - I’m so sorry we’re not yet fully delivered.
Update 10/1: The inspection went well this month; no changes to our shipping forecast.
Update 11/7: We’ve been approved for Canadian shipments of Basic and Plus! Shipments are starting now. Unfortunately, Glowforge Pro shipments have not yet been cleared to Canada. We’ve updated all international shipping dates with our latest forecasts.
I know how frustrating it is for those of you in countries that we aren’t yet shipping to. Our customers in the EU and, shortly, Canada can attest that we get there eventually - but I know how frustrating the wait is.
One more thing: for all international customers who have Founders Discounts, we realize that you can’t use it yet since the shop and catalog are not yet available internationally. We’ll extend your discount so you can make use of it.