Invalid Multipass Request

Hello! I am trying to access the shop section and I keep getting redirected to this page that says invalid multipass request, it says my email is being used by another person?Has anyone else had this happen?

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I definitely cannot help you, but I was hoping this was somehow a Fifth Element post.

Good luck!


Do you have it open in a tablet or phone as well as a main computer?
If not then a change of password immediately would be recommended.

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The Fifth Element is a fantastic movie!
Thanks Everyone! (The password change worked!)


I’m glad you got it resolved @mmelleser! I’m going to close this thread. If you run into any other trouble, please start a new thread or email us at We’re happy to help!