As of today, I have three open tickets with no response, some stretching into weeks. My Glowforge ship date was a week ago, and I still have no tracking information and haven’t heard anything about where it supposedly shipped.
Is there a reason that the company is failing to respond? Anyone else having issues getting a reply?
Did you get the autoresponse when you first sent the ticket? If not you may have a problem receiving their emails. Even if it’s not in your spam folder, I do know at least one member that was not getting emails found out that their ISP was filtering them out.
For all of my requests, I received the auto response. And when I refer to the ship date, I mean the date that is on my Account Page that they put up last week. I was a Day 1 supporter, so it’s frustrating to say the least