Issue with store purchase

Can someone from support check if my email went through about an issue / mistake with a store purchase, just want to know if I am stuck with my mistake or if there is a way to revert it. Something I would like to talk to support directly about before the shipment ships. I know this is usually the fastest way to reach out.

For something like this Chat is probably your best option as they’re not going to be able to answer questions about a specific account on the open forum they’ll end up emailing you.

This might be the one occasion where opening a duplicate ticket via Chat is worth it

Good luck!

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On with chat now, that’s what I was hoping for, just couldn’t find the right page till now to do it. Thanks.


Got transferred to an email conversation, going to mark resolved here but it is not totally resolved yet. Please continue the email support with me just want to close this here.


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.