I confused him, I was using a friends Cable ribbon to check my machine and that is the Problem.
So i need an invoice for both ribbons that would be fine. Thank you.
They aren’t known for being “speedy”. Just have to wait. Opening this thread creates a ticket. Your email also opened a ticket. Multiple tickets can also slow things down.
I assume you responded to that email with the information. When was this? You can likely assume that the weekend also delays things a bit. Regardless, they will eventually circle around to this thread as well on the off chance that they dropped the ball on the email you sent.
They usually close the thread when they are communicating with you via email.
When they are in direct communication with you, they don’t need the public forum communication anymore (thus closing the thread).
Opening more threads (and thus more tickets) just causes more work for them. They have to reconcile each one, sometimes duplicating effort or causing confusion, and it just makes the whole process take even longer.