Just got my glowforge basic. Died first project?

Received my glowforge on Tuesday, got it setup on Wednesday and was able to make one of the sample projects on glowforge’s site.

I went to now try a project of my own and I pressed the button, started up and about a minute in, the whole thing turned off.

Tried a different outlet. The LEDs might flash on for a second but thats it… nothing.

Glowforge basic.

Sent an email to hello @ gf… not sure what else to try.

That doesn’t sound too promising but posting here opens a ticket so somebody will be up with you soon.

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Send an email to support.

By that she means you would send the email to support@glowforge.com. :slightly_smiling_face:

(You don’t need to though if you have opened a Topic here. Either one will work to notify them.)


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.