I just got my boxes but still have not opened it. I am freaking out because the big box has a big hole in the middle… (bitting my nails)
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Turn it over so that the arrows are pointing up and let it settle for a while. 
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I just did. I am so excited and freaking out! I am shaking… when do I open it???
It kind of depends on the temperature there - a few hours would be a good idea if it’s really hot outside. (You can open it and take it out at any time - just give it some time to cool off before you try to set it up if it’s been really hot.)
5 minutes ago.
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What he said 
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Oh, and there are opening and setup instructions here that you can go over…you want to keep all the packaging.
https://glowforge.com/support/topic/unboxing-setting-up/unboxing-and-setting-up-your-glowforge
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Oh no! I’m so sorry our shipper damaged your Glowforge shipping container.
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.
Thank you again for letting us know about this and for the pictures.