Keep getting declined

Subscription cannot be re-activated as we are not able to collect USD 24.99 from your card on file. Error message: (card_declined) Your card was declined.

can someone help me! I have multiple cards and it all saying the same thing and all my cards have money on them

This is something they’ll have to take care of either by chat or email - they won’t discuss private account info in the forum.


@kiyantawilliamson I’m sorry you’ve run into trouble! Since this is regarding your private account information, I will reach out to you over email. We’ll get this sorted for you!