First, no need to email support – you’ve opened a support ticket by posting in Problems and Support, so an additional email ticket would just slow things down.
The camera alignment is going to be most accurate closer to the center, and less so at the outside edges – it has to do with the software correction of the fisheye image. It’s getting better, but still has a ways to go. We’ve learned ways to work around this limitation, and there’s a lot of help to be found here on the forums. Here’s a place you can start: Glowforge Interface - How to Get Perfect Alignment (Yes, perfect!) 🤔
Meanwhile, if you can upload a full-bed image including the rulers, as noted above, support will be able to get a better idea of whether your alignment is outside the current specs. 