Laser Engraved/Scored lines not in file

The Laser printed 2 random straight lines in the middle of the plywood that ruins the work…

Has this happened to anyone else?

What would cause this to happen and how do I fix it?

This is coming from the “Thank You” Earsavers Dispenser.

I checked the pdf in Illustrator and there aren’t hidden lines there…

I haven’t looked at that file myself, but when we see that it’s usually from trying to engrave open vector shapes – the GFUI tries to close them and doesn’t always pick the best way to do it. The best solution is often to rasterize the file and then engrave it.

There is something wrong with your file.

I’ve printed that file and it was ok. Did you open it in a program and it got changed in any way? Perhaps the file got corrupted somehow. I would download the file again and directly open it in the GFUI.

I’m sorry for the inconvenience. We’re seeing this, too, and we’re looking into it.

I’d like to share some tips that may help to work around the issue.

Based on early testing we’ve done, it looks like this is occurring because of a problem with how the software interprets certain path properties in SVG files. We’ve heard from other customers who ran into this and reported that removing or otherwise mitigating overlapping path nodes from the file using design software helped eliminate the issue. Depending on the software you use and the techniques you prefer, there are a few different ways to do this. If you’re not sure where to start, I expect you could find a helpful tutorial in the Tips and Tricks area of our community forum.

Alternatively, you can engrave the design by converting it to a bitmap, which will also eliminate the issue. In Inkscape you can do this by following these steps:

  1. Open the file in Inkscape.

  2. Go to Edit > Preferences > Bitmaps.

  3. Under Create, change the Resolution for Create Bitmap Copy to the resolution of your choice

  4. Close the Preferences window.

  5. Select your image.

  6. Choose Edit > Make a Bitmap Copy.

  7. Inkscape will make a bitmap copy on top of the original artwork.

  8. Click the top artwork to select it, drag it off of the original artwork, and delete the original artwork. You’ll be left with the bitmap copy.

  9. Select File > Save As and save the file as a Inkscape SVG file.

  10. Upload your file to the app and print.

Or, in Adobe Illustrator:

  1. Open the file in Illustrator.

  2. Select your image.

  3. Go to Object > Rasterize.

  4. Select File > Save as and save the file as an SVG.

  5. In the SVG Options dialog, under Options, select Embed for Image Location.

  6. Upload your file to the app and print.

I hope this helps!

I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this.