Hi @nlee. I’m sorry to hear that you’re running into some trouble with the laser not firing during recent prints. I understand you have been trying to troubleshoot this and will be happy to work with you to get this resolved so you can get back up and printing.
When we usually see any issues with the laser failing to fire during print, it can sometimes lead to the need to replace the printer if the laser system is failing. When this is the case we may need to move customers to email to confirm private information for that process.
I saw that you were able to already check that the power settings for the print were not too low for the laser to mark the material, and have some further troubleshooting to help with this.
To start, can you take a photo of the printer head mirror to help me rule that out as any cause? Feel free to use the image below as reference.
Next, I’d like to have you run our Gift of Good Measure test print using the steps in the link below:
https://support.glowforge.com/hc/en-us/articles/360033633374-1-Gift-of-Good-Measure
To ensure that the print data is captured in the log files, please allow the print to complete (even if no laser is firing) until the bed image refreshes in the Glowforge app. I can review the print data in the log files for any further troubleshooting steps.
Let’s start with those requests, and I’ll look forward to your response. Thank you!