Any idea what’s going on?
Some things to try:
- Try a different file to see if it only happens on that one.
- Check the file for duplicate paths and nodes or post it here so that someone can take a look at it.
- Check the lid cable connections.
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I’m so sorry to hear that you are running into trouble. Just to make sure we have all of the right information, could you please do the following?
- Turn off your Glowforge, then turn it back on
- We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place Proofgrade Draftboard in the bed and load the Gift of Good Measure design.
- Set the score and engrave steps to ‘ignore.’ Print the Gift of Good measure using the default settings. Allow the print to finish.
- When the print finishes, leave the lid closed and wait until the fans stop and the picture of the bed updates.
- Check the completed print:
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- If the Gift of Good Measure fails to cut, please let us know the date and time of the print
- If the Gift of Good Measure cuts successfully, please try another print of the design you saw the issue with, and let us know the results.
- If the issue still occurs, please let us know the date and time of the finished print.
Let us know how it goes!
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.