Laser not firing nor tube glow

Community Support
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1

I just received my GF on Wednesday. Set it up and began working on Friday with simple engravings/cuttings.

This morning (Sunday 9/19) … the 3rd day of use, the GF laser wasn’t firing. I looked at other support tickets and did the following:

  1. Attempted to do the gift of good measure (GOGM) on medium draftboard proofgrade material - no cigar
  2. Removed Head, cleaned head… reran GOGM
  3. Removed and inspected mirror (pictures to follow)… reran GOGMat 2:18 PM CST 9/19/21 - no cigar
  4. Removed, cleaned, and inspected lense (pictures to follow) reran GOGM at 2:28 PM CST 9/19/21 - no cigar

Followed all instructions by GF staff noted in this post: Laser - Not Firing

At this point, I need support to contact me ASAP to attempt to resolve virtually and/or schedule a replacement.

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Ugh that bites. You’ve done good testing, and posted the photos - so now that it’s not the weekend a staff member should be by shortly to help.

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Thanks! Hoping for that soon.

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All, Carrisa at GF Support got to me this afternoon. She was great at troubleshooting but it appears they will need to replace the printer. Thanks for commenting/sharing insight.

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I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.