Are you positive you don’t have 2 copies of your work stacked?
You can always try the gift of good measure. If that works the machine is fine and your file must have a problem.
Are you within the focus range? Have you double checked your settings? Throw a piece of typing paper on the bed, select 20# Proofgrade settings and print the Gift of Good Measure. What happens?
One last ditch thing is that you may have your settings turned down to 1 power. Given that you tried the gift of good measure it’s probably not that, but it’s worth double checking your settings — even if you’re using proofgrade.
Like I said this is a Hail Mary but it’s a quick check.
Another thing to ask is “is my laser tube glowing?” If the tube is powered up and glowing then that’s a good sign that the power supply is working… but it’s bad if you’re not getting laser output at that point, it could mean a mirror disaster, possibly where you can’t adjust in the main tube/gantry structure.
This is also extremely unlikely, but worth checking.
As others have said it’s probably a power supply issue and GF support is your best bet.