I’m so sorry for the trouble with your new Glowforge. Thank you for the troubleshooting you’ve done so far. I extracted the logs from your unit to take a closer look.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.