Laser unboxed and not firing

Just unboxed my new pro laser attempted the gift of good measure and nothing. Laser is making some horrendous sounds that I have never heard of from my other laser.

Oh man, so sorry to hear! Are you sure everything attached and seated correctly. Sounds like you have experience if you have another laser. Support will be by shortly. Welcome to the forum!!

Oh no, I’m sorry for the trouble.

I’ve just reached out to you via your email request. I’ll close this request so our conversation can continue over there.