This just started. Turn on machine and the LEDs are nice and bright. machine starts homing and the LEDs dim until they are out and then only come on when the lid is opened. As soon as the lid is closed to start the scanning, LEDs go out and bed image is dark.
The machine has no issues recognizing if the lid is open/closed as the interface will immediately let us know. I checked the 5 cable locations and none of them look dirty or disconnected, they are all closed tight.
Thank you for checking that out for us. Since everything is connected properly, it’s likely that the black cable on the lid has a problem. I’d like to send you a replacement for that cable, along with some instructions on how to replace it so we can get you back to printing as quickly as possible.
I’ll follow up with you via email shortly to sort out the details.