Hey everyone. I have sent an email to Glowforge support but thought I should post it here too.
I have been having very inconsistent cuts with my basic so I though a lense cleaning would be a good place to start.
When I first touched the bottom lense the other day ( with a ziess cloth) it popped into the correct position where it should be seated and my next few cuts were immediately more consistent.
I had an aha moment and though this would be a final solution but it seems after a few cuts the lense works its way back down from the proper location and needs to be installed again and again.
Has anyone ran into this particular problem yet??? Will glow forge replace the head unit?
This is how I found it the first time and how it ends back up ever few cuts.
This is where is is when it is seated properly.