Hate to have to post this. Perhaps something remote can fix the blur.
While I have been able to cut and engrave and score very accurately from my designs, there is something wrong with the lid camera’s ability to recognize the Proofgrade QRC and align things within specs. These tests were from 6:30 PM to 7:30 PM CDT Sunday, September 9, 2018.
The tray is seated properly in the dimples with no obstructions. Lid camera lens is clear. Was blurry from the first time I turned it on. It seems this refurbished unit didn’t have any char anywhere, so it was very clean. Glowforge is seated on a flat, level, even surface. It isn’t twisted. Garage door is firmly closed and snug against magnets. Lid seems to be closed evenly all the way around. Material is dead flat.
This is an attempt to recognize a brand new sheet of medium cherry plywood from a fresh start after logging off, rebooting and uploading a fresh design to see if I could recognize the QRC. I tried different times to refresh the screen but it never recognized the material.
Finally here is a shot of the bed. Look how far to the right I was able to do these scores. Is that normal? And I aligned to the top left edge of GFUI for the top left target. Note how far to the right it is rather than the normal 1/2 inch.
Ick. Looks like bad focus. I wonder if when a machine comes back if they fix and QC the whole thing or just fix whatever it was returned for and then miss the final checks they do on brand new machines coming off the line. It would seem that was an easy one to see after firing it up & connecting to it.
After over a year my machine is still more “miss” than “hit” on reading QR codes. I’m always surprised when one is read. It just doesn’t bother me. FWIW, my camera has gotten better with software updates, and I trust it more (or maybe just learned how to compensate) for visual placement.
Hopefully then can get you running to your satisfaction. You certainly deserve to have a well performing machine after the number you sold/kept sold during the PRU days
Oh no… I’m so sorry your Glowforge arrived that way.
Unfortunately, this isn’t something we can resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one, too. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.