Oh man, that’s the pits. Looks like something got into the camera and there’s really no way for you to get it out. The camera shouldn’t move and once something gets inside the housing it’s something support will have to deal with. (Almost looks like a hair maybe?) Welcome to the GF community and forum BTW!
Oh man, hubby’s a keeper! You’re going to love this machine and can’t wait to see what you make with it. (We all live vicariously through each other. )
Don’t let this hiccup dampen things for you, support will take care of it. (I agree with rpegg, if it’s something in the camera, it will mean a replacement machine as they can’t fix it remotely.) Those cuts were soooo close and the rest of the GGM keychain looks really good and clean so it’s hard to know if it was a slight variation in the draftboard or?? The cool thing about how the GF works is support can immediately look at your machine logs to see if something is off. If you want to play a bit more while waiting for support you can try taking the speed down or power up by 5 or so and see how it goes.
@kittski I was jumping around when I got home from work like a little kid today. He had told me a package came but I don’t recall ordering it anything! Don’t worry, the camera wouldn’t crush my mood. I’m too overly excited to make things hahaha. Yes yes, the cuts are close. I did another cut with the same draft board and it came out perfect! So I think so far the machine minus the camera is ok.
Thank you for the birthday wishes
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.