That bites
They’ll totally let you know how to send it in, but if you decide you want to do it on your own instead, there are instructions on the forum. You’ve actually got it a bit easier than some since your entire lid came off!
@rebecca, Oh no, I’m so sorry to see that your lid has detached. Since the next steps will require us to confirm some personal information, I’m going to send you a separate email with the details on how we can proceed.
If you don’t see my email in the next 30 minutes, please check your spam/junk mail folder. I’ll leave this forum post open until I know you’ve received the email.