Please help me guys, what are the next steps…
Thanks 
p.s. I am so sad today
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Support will have already picked up your problem by posting it here.
They will be in touch and likely just ship you a replacement.
In the UK it took 2 weeks to get the replacement to me.
BE WARNED: I think you are in Canada, you will have to pay any duty again but should be able to claim it back - not sure what the process is in Canada.
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Oh crud, I hate to see them arrive that way.
As soon as support sees your post they will start arranging a replacement. Sorry. 
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Thank you for support !
Thank you for support , and informations !
I’m so sorry to hear your Glowforge was damaged in shipping! I’ve followed up in your email to arrange a replacement.
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