Soooo… only the second time using the machine and the back of lid came apart on one side. It doesn’t seem to “fit” back together. Has anyone had this happen or possibly know of a fix without sending the machine back 
Wait to hear from support, but they normally replace the laser. Sorry. 
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Thank you, I’m so sad now
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.