Lid Not Quite Closing

Hi all,

I’ve only just noticed this, but it’s possible it’s been like this for awhile (or always).

My lid is not closing all the way. It’s up just a bit, maybe 1/16" or so. Hasn’t caused any issues that I know of, the machine is still working fine.

I think the issue is that the front flip down door is resting on the front handle of the crumb tray. If I remove the tray it closes fully. The tray is sitting in its divots and is the correct orientation.

I’m not really sure what else to try here, but is this expected behaviour, or have I done something stupid?

Probably okay…if the machine is working fine, I wouldn’t be concerned.

The glass on mine is a bit twisted, it sits high by about that amount only on the right side…doesn’t leak because of the rubber flaps.

The case can get slightly twisted when you set it down on the table, and the rubber skids underneath keep it torqued…it’s possible to straighten it out by inserting a few sheets of paper (like 20 Post-its) under the machine at key spots, but figuring out where to place them requires picking it up and putting it down a few times to find the best spot. Not really worth it.

Sometimes just lifting one end off of the table and setting it back down can correct the twist in the case. Might want to try that on both ends.


I used cardboard as shims under mine with a 3’ level on top. The lid really ground on the right side but was better after shimming the feet.


I feel like I’ve had better camera placement since making sure mine was level. You can shim it with cardstock until you get it level, so it closes nicely. You’ll want to rerun the calibration once you’ve done that, though.


I’m so sorry to hear that you’ve hit this snag.

Each Glowforge unit is tested on a flat surface. Many tables are not perfectly flat, which can create some friction when the lid closes. This is not harmful and does not require any changes. If you would like to improve it, however, try inserting a spacer - for example 20 sheets of copy paper - under the center of the printer. If that doesn’t help, try moving the spacer to either edge. It may require some experimentation, including more or less paper, to find the arrangement with the least friction when it closes.

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Hi folks,

Thank you all for the replies. I have shimmed my GF and it has helped a bit. I did a bit more poking around, and it seems that the metal pass through guard is interacting with the front handle on my crumb tray. When I close the front flap I can see the tray slide back a little bit and the flap is hard to close. If I take the guard off the door closes smoothly, the tray stays put, and the lid is level. Kind of weird.

Thank you for the update and additional information. As a next step, may we have two photos of the door of your Glowforge while it’s open? Please take one photo with the guard in place, and the other with it removed.

Hi Ivan,

Is this what you’re looking to see?

If not just let me know. I was assuming you were referring to what I have been calling the “front flap”.

Thank you!

Thank you for posting those photos.

I’m reaching out to the team and will update you as soon as I have more information.

I’ve just followed up by email with the next steps.

We’ll continue to work on this through email, so I’m going to close this post.