I’ve had the Glowforge since March with no issues. Yesterday I stopped a print on my computer made some adjustments to the file and began to print. As soon as the print started the láser stopped went back to the starting position and the lid open massage started and doesn’t go away. I have tried everything on the forum regarding this issue and nothing. Emailed support yesterday and not even a message acknowledging my email. I have orders to fill, and a broken down machine I’m still paying for. I have read how slow the support system was but this is ridiculous. Any help would be greatly appreciated.