Lid Open (But it's not)

Hi - I reported this issue to support and the rep said it would have to be elevated since the standard troubleshooting procedures didn’t work; still haven’t heard anything back since then.

I have a lot of experience with maintaining laser cutters (mainly Epilog) and have tried everything that I know how to do. Any suggestions?

Does it normally take GF support this long to reply? Did the chat option disappear?

I’ve heard of a couple folks using a chat to resolve difficult problems after being directly contacted by Support. Other than that there is not a chat option. Don’t know how long it has been since they last communicated. One day? A week? Days seem to be typical.

I presume the standard troubleshooting included checking the ribbon cable connections at the rear of the lid and the sides at the rear where the connections to the LEDs and the safety (lid and front door) stops are?

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I’m so sorry for the delay getting back to you.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.