I used my Glowforge heavily today to try and catch up on orders after being out of town. In the middle of a job, I got the “Lid Open” issue that seems to be so common. I did some searching and figured it would be a cable replacement again (I also had the permanent scanning issue). My unit was already in the process of being replaced due to the lid being kind of warped and not closing all the way (maybe by an 1/8th inch). I had been told this was normal and only after seeing a mutual friends unit running did I realize I’d been misadvised which was annoying but understandable.
I was totally shocked tonight though when the Glowfoge made a sticking/ripping noise followed by a clunk and the glass of my lid totally disconnected from the piece below which was now only being held on by the connected cables. Is this a common issue too?
The product video/advertisement was super misleading, my unit arrived without a power cable, it was down due to the permanent scanning cable replacement issue, turns out it was defective all along and the 1/8" opening was not normal even though I had been told that previously, then the lid open issue and now the glass is totally disconnected! I am really concerned that I’ll be getting a refurbished unit and my warranty is almost over. Is there any assurance that the refurbished unit will work properly and if so for how long?
This is not the quality or customer service I expect from a company selling a $4000 product and I am worried the next time a known issue happens I will be on my own.