I have spent quite a bit of time reading the posts regarding problems with lid open and not calibrating. I have tried all suggested methods like making sure there is no debris, clips are secure, turning on and off, unplugging for a night, closing out of the app. Any other suggestions? I am so bummed right now, only had it since Christmas and it is an awfully expensive machine to be going down already!
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I’m so sorry to hear you’re having problems with the lid saying it is open. Thank you for the photos. Could you do the following for me?
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Power off your Glowforge
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Open the lid and front door of your Glowforge
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Remove your crumb tray
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Check for and remove any debris that may prevent the front door from closing properly, particularly the area underneath the front door
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Close the front door and lid
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Power your Glowforge back on
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If you’re still receiving the Lid Open message without the crumb tray installed, please take a look at the following photos and let me know anything looks different. If you see anything that looks different, please take a picture and send it to us. Also, if the lights on the lid of your Glowforge are not lighting up, please let me know.
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Thank you for responding, I have a craft fair this weekend and next weekend and I am totally panicked, since these are my first and now my glowforge quite! I compared pictures to my machine and see no differences however without the crumb tray in I still get “lid open” and so of course it won’t even calibrate.
I see you’ve emailed us and we’re working on it there, so I’m going to close this post.