Alright sooooo… this will now be the third time on three different units I’ve had the issue of a print being cancelled midway and the message “Lid Open” coming on… and staying on… for ever and ever. My current unit is exactly two weeks old and I literally treat it like the most precious, fragile, sacred thing I own. I use it as a hobby so I think it has relatively little print time in the two weeks I’ve had it. I consciously make sure I’m not opening the lid too wide to not risk damaging the black cable. I keep it clean, level and adjust my heater/air conditioner to ensure it never gets to hot or too cold. I may as well tuck this thing in at night! And yet… this flippin’ “LID OPEN” is a reoccurring problem for me. I’m starting to think it’s me but seriously… what could I be doing wrong to cause this!?!
Anyway, I’m pretty much a veteran at troubleshooting this issue so once again, I went through all the steps to attempt to resolve this issue on my own (even though it never works for me).
I followed the troubleshooting tips in a topic titled “Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support”. I checked the cable connections and everything seems to be fine and fully seated (photos attached).
I followed the instructions given to me by Glowforge Support
- Power off your Glowforge
- Open the lid and front door of your Glowforge
- Remove your crumb tray
- Check for and remove any debris that may prevent the front door from closing properly, particularly the area underneath the front door
- Close the front door and lid
- Power your Glowforge back on
I compared the photos of Support previously provided to me with my own unit and nothing looks different (photos of my unit attached). All the lights come on and even without the crumb tray, the Lid Open message is still there.
Every time this has happened I’ve first been sent a replacement black cable (which fix the issue) before ultimately getting sent a replacement unit. I don’t know what’s happening with my units or why but I’d say odds are, the black cable will not fix this unit either.
Please let me know what I can do to get this resolved.
Thank you Glowforge Support!!