Lid Open issue. Been down for several weeks waiting on a new cable. Replaced cable and it is still showing that the lid is open. I have lights on, and everything appears to be intact. Email to Glowforge says three days until they will respond. Losing money every day we can not operate this machine. Owned this machine for less than two months and have only had it operating for a few weeks due to waiting on returned emails from customer support. Is this common?
Has anyone else found any other issue than the black cable?
So incredibly frustrated with this machine and the atrocious service. Buyers remorse, for sure!