Lost Glowforge


#1

I have just been informed by UPS my Glowforge has been lost in transit, i have emailed support with this problem but would also like to put a post here as well. As i was told by UPS that i needed to get in touch with you for them to start an investigation. I have sent more details in the email i am just hoping this can be resolved as soon as possible.


#2

That sucks! UPS do seem to be dropping the ball (and more than a few GF’s).

Mine arrived with internal damage and support where quick with getting a new one out.

Hopefully you will get it quickly!


#3

I can see a letter or a magazine falling behind the machinery or getting kicked into a corner, but how does a 70 pound package just fade away !?
Judging from past experiences, they will get a shiny new one to you pronto.


#4

Sucks that happened!

Pro tip: You never want to open a ticket both here and via e-mail. They’ve stated that the de-dup process generally puts both tickets at the bottom of the pile. Pick one or the other for the fastest possible service.


#5

Bad news! Haven’t heard of that happening much but I guess odd are it will. Sorry for that misfortune. Hope they replace quickly.


#6

Last time UPS lost something of mine, I ended up with two of them. The company sent me a replacement, and then a FULL YEAR later, with no warning or explanation, the original one showed up on the porch. So, you could end up ahead of the game in the end! :wink:


#7

Oh no! We’ve followed up about this in your email and we’re working on it there, so I’m going to close this topic.


#8