Received my GF Pro last week. Went to set up everything on Sunday, but upon taking it out of the box, I saw that it was damaged. The outer plastic housing is severely cracked and has a hole in it, down toward the bottom right front. The Fedex box is not dented. The missing piece is not in the shipping box. This leads me to believe that the machine was damaged before it was shipped. Do not know how it works at the factory, but this machine was not inspected before shipping. The first e-mail I got from GF stated something about they were sorry it was damaged in shipping. I explained to them that I do not believe it was damaged in shipping.
I have come to realize that GF does not have phone support. One does not realize that a lack of phone support is a problem, until one has a problem. I send an e-mail , and then it takes a day for them to answer back. Then I reply, and it takes another day for them to respond. All of this back and forth could be resolved with one simple phone call.
Let me get to the next problem. GL is handling this as a warranty issue. I do not know why, as the warranty has no thing to do with it. I never even unpacked the inside of the machine. I believe the machine was damaged prior to being shipped, and the company needs to take ownership of this, and correct the problem.
I am now being told that they have no idea when I will get another machine. I see that on their website, it says that they have low inventory. It does not say ‘sold out’. I have not come to wonder if they are more intent on shipping machines for new orders, than they are with resolving my situation.
Sorry if I sound angry. I wasn’t angry until today, because I can’t get any clear answers from anyone, and every time I get an e-mail, it is from a different person. Today, I was told that my warranty would expire on 12-06-20, as that was the date of my shipment. However, since no one knows when I will get a replacement machine, so I do not agree that the warranty should be active at this point, and every day I am losing another day from my warranty, without a machine.
I am not sure if I am allowed to make a complaint on this board, or if my comments will be removed. Maybe I will be lucky and someone with authority will read the review.