It’s not. The replacement machine still hasn’t been shipped out and we are extremely unsatisfied and disappointed in the entire process.
Sent from my iPhone
On Oct 22, 2021, at 4:04 PM, Glowforge <support@glowforge.zendesk.com> wrote:
@misspolkadotlollipop I am so sorry the process has been frustrating. After reviewing everything it looks like your Glowforge printer is scheduled to arrive on 10/26.
When will labels be sent to send this defective machine back? We have received the replacement.
We sent the label and instructions earlier, but it sounds like they didn’t arrive. I just went ahead and resent the labels to you. I am going to go ahead and close this topic. If you need any further help feel free to reply to that email, start a new post, or reach out to support@glowforge.com!