Machine : Stuck on scanning until I restart the machine :

You have to start your own ticket if you are having problems.

I took a look at the logs from your unit, and the issue you’re experiencing is distinctly different, there’s no evidence of the kind of camera degradation that we’re seeing in @coalakida’s unit.

While the symptoms may be similar, this is a case where the root cause is distinctly different.

@coalakida you should be hearing from us with more details in the next few hours.

1 Like

I’ve reviewed the logs from your unit. Unfortunately, it does look like this isn’t something we’ll be able to solve remotely. I’m terribly sorry about the bad news.

I just reached out by email with the next steps. We’ll continue to work on this there, so this post will be closed.

2 Likes