Our second machine looks like this as well. Its just the fact that I have had issue after issue with this refurb machine and there is no way to get ahold of customer service. That right there is why I wish I would have researched companies more.
Yeah it’s becoming pretty obvious that support is seriously lacking as of late. I hope you’re able to get that hose off the wheel and use your machine.
I would just hate for something to happen to it after me reporting it to gf and then them not replacing it since I continued to use it.
Yeah I can understand that. I hope they get back to you soon.
Well I am going to use it so wish me luck. Thanks everyone
But at 6K for a new GF, you can often find a used Trotec, UL or Epilog. Crowdsource pricing was good, but current pricing isn’t all that competitive if you’re willing to go used (for a higher quality commercial machine) or overseas (for a commodity from China).
It’s the marketing and the ease of use that’s still GF’s edge. And the ease of use isn’t a big delta for folks who make their own designs in a design app (not the GF Premium “designers”).
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They are much larger though, right? The commercial ones.
I’m in the same boat as PTL, back when I heard about the GF, people I know using lasers had spent $20k or so (a few years earlier).
For me it’s another tool, a valuable and useful one. As mentioned in another thread, sometimes you need a hammer, sometimes a screwdriver. For me, sometimes a laser. 
I’ve also needed my impact gun and brad nailer this past week…
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Most of them have desktop type models that are about the same area as the Glowforge (Trotec Speedy 100, Epilog Zing, and Universal VLS230 or 350). Ultimately, they’ll weigh quite a bit more since they are steel cabinets, and have a larger foot print since you’ll need a separate extraction fan, etc.
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