Made StarWars Coasters with 2 Tone Acrylic - UPDATE: NOW 2 WINS :)

UPDATE, CHECK THIS OUT!!

So, I contacted Inventables yesterday, and never did I expect such an awesome response / action. Just, wow, they blow me away, and I have to shares this with everyone. I was waiting to hear back from them before posting any part of their reply, so that’s why I didn’t say anything until now…

Me: Subject: Should I remove the plastic protective film on acrylic sheets before rastering with a laser?


MAY 08, 2017 | 01:12PM CDT
Original message
Hi,
I got this result from rastering with a glowforge pre-release unit; should I have removed the plastic protective film first; is that sheet to be kept on only when vectoring?
I.E. a lot of the white was melted, balled up & re-hardened, rather than vaporized…
Thank You,


MAY 08, 2017 | 02:55PM CDT
Mo replied:
Hello,

Thank you for reaching out to us about this issue, and sharing the photo. I spoke with my colleagues, and they said that it is best to remove the plastic coating.
If you need more information about the specific cut settings, I suggest using the settings listed on the product page for the best results: https://www.inventables.com/technologies/white-on-red-laserable-acrylic-sheet
Since we don’t make this information clearly available on the site, I am sending you a replacement sheet of the white on red acrylic. You should have it by tomorrow evening, so you can try the project again. I would advise using the recommended settings if possible.
I apologize for the way your project turned out, but I hope the replacement sheets and removing the plastic coating will help. If I can help with anything else, or if you have any other questions or concerns, please let me know and I’ll do my best to assist you. Thank you again for your patience and understanding!

Sincerely,
- Mo


MAY 08, 2017 | 03:00PM CDT
NOOO WAY!!! You guys are awesome, thank you!! I wasn’t even asking for a replacement, holy cow, thank you again!

Do you have any idea know if those settings are applicable for a Glowforge, as well? It’s a 40 watt co2 laser…

Btw, a few people have asked for your response when I get it, so that their projects will work well, too; can you please let me know which part(s) of your reply you are ok with / not ok with me posting publically?

Thanks so much again,


MAY 09, 2017 | 12:09PM CDT

Mo replied:
Hello,

Thanks for reaching back out to us. I am glad the replacement sheet was a nice surprise!

You can feel free to use any parts of my response for use with public posting. You can also let others know that they can reach out to us with specific questions.

As far as the GlowForge goes, it is too hard for me to say. We have not received our GlowForge yet, and I don’t know enough about the product itself and how it works to be able to answer your question. Perhaps you can share the information I’ve given you with them, and they can let you know more about the specific settings on the machine.

Please let me know if I can help with anything else. Thank you for your understanding!

Best,
- Mo

And holy cow, I just got an e-mail confirmation from UPS at 2pm EST (half an hour ago) that the package was delivered. Just like GF & Rita, lol…

How incredible is that? Serious props, and many, man thanks, Inventables! Outstanding customer service, just wow…

I replied & asked Mo if they are on the Forum; fellow GF Customer, I guess?

30 Likes