Material thickness error engraving help

[kfelix28]

Does anyone know how to fix the material thickness error I had done engraving perfectly fine on an item and want to do it to an exact same item but it says material thickness error. Tray is not in

[geek2nurse]

The surface of your material has to be within 0.5" above where the surface of the tray would be. You may just need to put something up to bring it a little higher.

Tutorial: How to cut without the Crumb Tray (Honeycomb)

Tutorial: How to cut objects too thick to have the honeycomb in place The GlowForge has a maximum material thickness it can cut through, but there is a maximum thickness you can even put on the honeycomb (crumb tray) even if you are surface engraving as the laser has a limited focus range of 0.01" - 0.4" *** above the surface of the honeycomb at the time of this tutorial. But let’s say you wanted to engrave something thicker that fits quite nicely inside the GlowForge but not with the crumb tray…

[dklgood]

If you are using the set focus tool, make sure it is landing on your design.

[MarcM]

I’m so sorry to hear that you’ve hit this snag!

As @geek2nurse and @dklgood mentioned, please ensure the material is within 0.5" above where the surface of the tray would be. I would also suggest utilizing Set Focus so that that the red laser dot hits the material and measures the height correctly.

Let me know if Set Focus helps with the error you are experiencing.

[MarcM]

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.