Material Thickness Error Message

I like to engrave a stamped image of my logo on the back of signs that I make. I have done this successfully before, but lately I am running into a snag.

The material is less than 1" thick. It is approximately 3/4" in depth. I have removed the crumb tray. I have tried masking the entire back of the project in case the dark framing is throwing off the focus. I also tried with just the plain piece of 1x8 wood without the framing.

I have attached a photo of the error message. The error message is: your material must be less than .5" tall with the tray in, or between 1.5" and 2" tall with the tray out."

I searched for some solutions. There is no way to bypass the error message. it just tells me Print Stopped. Unable to complete the print.

… and you are propping up your material so it falls within the normal print range?

From your description, it needs to be elevated by at least .75" above the floor of the machine.


Yep, what eflyguy said. Raise it up so the top surface is less than 1/2 inch from the laser head. It can only focus up to 1/2 inch and right now you’re trying to have it focus over 1 inch.


Oh my gosh! I knew that. That must have been what I was doing before. And somehow forgot?

Thank you genius people. :slight_smile:


I’m sorry you ran into trouble when trying to set up your print. It’s great to see that the advice you received here on the forum got you up and running. Thanks @eflyguy & @beerfaced!

I’m going to close this thread. If you run into trouble again, or have any questions, please post a new topic here on the forum or email us at and we’ll be happy to help.