I’m so sorry to hear about the confusion and frustration. I see that you’ve already received some useful information from some of the other community members in this thread. The information about the Glowforge Basic & Plus having a maximum cutting area of approximately 11" x 19.5" is accurate and matches what is outlined in our Tech Specs.
Since the correct information was provided, I’m going to go ahead and close this thread. If you run into trouble or have additional questions about print area or print alignment, please feel free to reach out here on the forum or by emailing firstname.lastname@example.org .