Maybe the problem with my machine is different?

Reading a lot on “stuck in scanning” but I think somehow what is not working in my machine is not a simple “ribbon cable replacement” but a simply something else. Does that make sense?

WIFI= Okay
Cleaned as per trouble shooting = Okay
Believe me I went through all the known trouble shooting steps.

Machine will boot and I notice power going to the steppers. Machine will cut/engrave as per normal, but just for 1 job. After only 1 job and before I open the lid the software states focusing and the software is stuck in scanning.

Only remedy is restart the machine and after approx 18sec ,which tells me the machine requires a hard reboot, the machine will go through its preparation cycle

Any advice on this or overlooked steps is much appreciated .

Hello @mattbyman ,

Thank you for reaching out to us. I’m sorry to hear you’re having calibration trouble with your Glowforge.

I took a look at the logs for your unit and the issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:

  1. Turn off your unit.
  2. Open the lid.
  3. Using both hands, gently roll the laser arm to the front of the unit.
  4. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.

  1. If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.
  2. If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.

If everything is connected properly, it’s likely that the black cable on the lid has a problem. I can send you a replacement for that cable, along with some instructions on how to replace it so we can get you back to printing as quickly as possible.

If a new cable is needed, please let us know and we will move our communications over to email since we’ll need to confirm some personal information.

Please let us know what you find. Thank you!

Thanks MorganW,

The connection on the black flat cable doesn’t appear to be out of line nor are any of the connections open. Is there a way for you to see in the log files, after machine boot, that 1 job can be executed then machine is stuck in scanning?

To me it’s odd that there is a connection and everything is working fine but somehow the cable has a problem after that 1 job. Anyhow I would like to carry this problem over to email to discuss options.

Kind regards

Hi @mattbyman - I’m going to go ahead and close this thread as I’ve sent you an email with some next steps. Thanks!