Medium draftboard not cutting all the way through,

[sue1001]

Please help. My GF Pro is new, I’ve only had one successful cut with it and now it’s not cutting all the way through.
I lowered the speed and it still didn’t cut all the way through.
I’m trying to cut the draftboard that glowforge sent me.
I’ve wasted so much board trying to complete the cut through with a utility knife, some of the pieces are delicate and it broke.

Also why does my GF air filter beep when I put it off? It never did that before.
TIA

[brokendrum]

Been a sign I need to clean the machine when that happens.
Not saying that is your issue, but it is my response when I have been working with the draftboard and it stops doing full cuts. Draftboard can be debris heavy…

One remedy going forward (since you say it has not been used much) is to use a pick or some sticky tape to attempt to lift a cut without moving anything else on the crumb tray. If it will not lift out you can ignore everything else and redo the cut option to complete it all the way thru.
If nothing has been moved, the cut will go to the same place (even though it looks like it won’t in the camera at times).

[eflyguy]

Support will ask you to print the gift of good measure, and provide pics.

Frustrated with inconsistant prints

I’m so sorry to hear that you’re running into trouble. I’d like to have you perform a specific test print, so that I can review the log files from your Glowforge, and narrow down what could be causing the snag. Could you please do the following? Turn off your Glowforge, then turn it back on We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place Proofgrade Draftboard in the bed and load the Gift of Good Measure design. Set the score and engr…

… and if not succesful, they might also ask for pics of the optics:

Frustrated with inconsistant prints

Thank you for working through those steps, and for sending over the results of your print. I’ve extracted the log files to review this print, and compare it with the information you’ve provided. Since you’ve already cleaned your optical components, I would like to check over just a few more things. Could you do the following for me? Please send photos of all your cleaned optical components, with special attention to any damage you might find: Both windows The printer head window, on the le…

[geek2nurse]

Draftboard burns really “dirty.” It will foul your optics and fill your filter faster than anything. That could be the answer to both of your issues. The first thing to do, always, when your cuts stop going all the way through, is to clean your optics. Check the support section under “cleaning” to make sure you’re getting all the things that need cleaning – a lot of people miss one.

Good luck!

[sue1001]

Thank you. I’m going to try doing all the above.

[pip]

Thanks @eflyguy!

You can see the full troubleshooting guide here.

The short version is:

• Make sure everything is clean and flat.

• Send us photos of all your optics (print lens, mirror, both windows, and the bottom of the print head)

• Try printing a Gift of Good Measure with default settings

• Send photos of the front and back of the print

We’ll check out the logs and figure out our next steps from there.

[sue1001]

I cleaned everything, i used the lens cleaner and i didn’t have much debris in my crumb tray never the less i cleaned and vacummed it.
Here are the pics of the gift of good measure too.

[ivan1]

I’m sorry the test didn’t cut through successfully. I’d like to look at just two more areas on your optical surfaces. Will you please share the following?

• Please remove the lens from the print head and take a photo of both sides of the lens, top and bottom
  

• The mirror inside the printer head
  

We’ll review these images along with the photos of your other optics and then follow up.

[sue1001]

[MarcM]

Thank you for working through those instructions, and for sending over these images.

Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.