Our Glowforge is about a month old. Tonight I did a batch of cuts to 1/8th acrylic that was to take about 3 hours. Within the last few minutes of the job when it was cutting it suddenly stopped and the yellow light was flashing. Eventually, the light stopped flashing and sound of the fan started to die down… so i just let it be, but the glowforge app was just saying it was focusing.
After about 30 minutes I turned it off, and unplugged the unit, thinking I should probably clean it. I pulled off the head gently, and turned it over only to find the lens inside the head… sideways??? wth? So the piece to which the lens attached (white plastic) looks slightly burnt/melted around the edges
The lens fits back in again, we cleaned everthing up, and while the melted plastic does not obstruct the center of the lens, it is definitely visible. Everytime I try to access app.glowforge.com I get “focusing the head of your glowforge”.
I have an active business/website taking in several dozen orders a week, I cannot afford to be without this machine - please help!