Hey Glowforge community, my name is Ty, I am a small business owner and hit a wall with my business’s Glowforge last month.
We’ve been out of commission for the last month. It seems as if the laser lens was put into the small black box wrong and melted. Glowforge doesn’t sell parts, so we’d have to buy a new machine (spoke with a Glowforge team member). At this time it’s not in our budget as we just bought this machine. Do you think this is something we can sell for parts to get some of our money back. Any ideas on what we can do? Our machine is just taking space in the office.