I’m opening this since my last post was closed by support with no resoloution. Here is the link to that post.
A member of staff closed the issue after saying. " jazStaff18h
We’ve seen this happen in the past when the design has a double outline, which causes your Glowforge to cut your print out twice - that might be something to check for. We’ll take a look at the settings, too. Thank you for letting us know! "
I have a few issues with this, along with my original issue, which has not been properly addressed.
- It assumes the problem is my file. (which it is not)
- The post is then closed, not allowing me to reply.
- There has been no resolution or no real apparent desire to resolve this issue.
This is a bad customer experience. A sensible response would have been to ask me to print out something from the gf catalog with their settings so we could rule out user error. Then, I would expect they would wait for a reply to confirm if the issue was persisting. In lieu of that, in order to remove the question of my design, I did a cut out of the rocket cupcake topper that comes from GF. I am still having the same issue. Again, this issue is from the underside of the cut.
The problem is either with the GF proofgrade material or the machine or the software.
Thank you to everyone that attempted to help me the first time.
I hope the GF team can do a better job to help me resolve this issue a second time around.