When my pro arrived it was missing 3 of the box handle locks. I was wondering if you could send me 3 to replace those that were not there. I am including a photo of the box with the one in and other out. There were none on the other side.
I donāt think they replace missing box locks. When Iāve sent one back Iāve put the plastic locks in that I had and just fully taped the box edges - I used the stranded high-strength packing tape and apparently that worked because I never heard anything from GF that there was an issue.
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Ditto, those are the worst handle-locks Iāve seen. Of the 2 machines Iāve had, I still donāt think I have 4 handles between them lol!
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One survivor is pretty much par for the course. Thanks, UPSā¦ ĀÆ\(ć)/ĀÆ
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They donāt serve any purpose but to assist in the handling of the box and distibrute load more evenly around the cut-outs, but they arenāt mandatoryāI donāt recall if my box had all 4 with it or not. But box looks intact, so wasnāt an issue without them.
Iād be more worried that the box is on its side!
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FWIW, itās normal that a handle or two is missing. Iāve had to send back more than one GF and the missing handles have never been an issue and they arenāt absolutely necessary. I just taped the box securely and it was fine.
Not a problem either. Doesnāt matter which way the arrows point, itāll spend a fair amount of its transit time pointing a different direction. None of mine arrived in the correct orientation. Most people report that itās been at least wheeled from the truck on the end.
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I think a few have been reported as rolled end over end up to the door. 
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Mine didnāt roll, too flat and heavyā¦
ā¦ but also missing most of the handles. I just made sure to document it with support so that if I ever do need to send it back, they donāt blame me for losing them!
Good point. Glad GF had some decent packaging engineers that understood how to protect the unit well during transport & handlingā¦
(Dealt with palletization & packaging issues in prior jobsāthough one company the packaging designers never expected the freight company would load a leaking diesel engine on top of the pallet of units marked ādo not top loadā. )
Donāt feel all alone. I took a vacation day to be here when my 'forge arrived. UPS delivered at 7 PM.
Only ONE handle survived the trip.
If it ever has to go back for service, Iām going with nylon strapping. Might not be as elegant and cutesy as the snap handles, but it survives everything.
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When I sent my first back I just wrapped tape into the handle holes upwards and downwards.
Thanks for letting us know, Iām glad your Glowforge arrived safely. Iāll make a note about the handles. In the unlikely case that you need to use the box for a warranty issue, please tape up the box and let us know.