Missing handles


#1

my box came in from UPS missing 2 of the handles. as I understand it I might need them if I need to return the box. The box is damaged where the handles go so they would not fit if I did get them.

how do I get a fixed box? or new handles? In the case I have to return the glow forge?


#2

Previous Support replies have said you can just tape the handle holes to help hold things together should you need to return it… I lost all 4 handles


#3

thank you


#4

That’s right @rpegg, thanks for the answer.

Thanks for letting us know. We’ll make a note of that. In the unlikely case that you need to use the box for a warranty issue, please tape up the box and let us know.

If you find anything else, please post a new topic or email us at support@glowforge.com. I’m happy to help.

Happy printing!


#5