My camera isn't working how long does it take for support to contact me

Community Support
1

My lid camera is not working I emailed support over 24hrs ago how long does it take to hear back

2

Welcome to the forum.

You should receive an auto response in your email within 24 hours. For actual help it may take longer. You may want to see if the Support Chat option is available.

3

If you didn’t receive that auto-response then either your email didn’t reach them or theirs didn’t reach you. Make sure to add @glowforge.com to your whitelist and double check that there isn’t a response email in your spam box.

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5

I’m sorry for the trouble with your printer’s lid camera. Based on what you’ve shared with us via email so far, the best next step will be for our team to send you a replacement cable. I’ve responded to your email to coordinate next steps so we can get the part sent to you.

I’m going to close this forum thread and we’ll continue to assist you with next steps via email.