My first print isn't cutting, engraving, or scoring (Good Measure)

Hi! I set up my Glowforge Plus. I’m trying to get my first print with the Gift of Good Measure on the provided Medium Draftboard. The printer head is moving but nothing is happening. I checked the setup instructions twice and believe I set up everything correctly. I didn’t change any settings on my

Here are two screenshots of what it looks like after the print finished.


I just received my glowforge today and I’m having the exact same problem…please help

You need to open your own support ticket, either by posting your own thread, or sending an email.

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Ok I did. Can you help?

I’m so sorry to hear that you’re running into trouble with your first print!

If your Printer Head is moving but you aren’t seeing the laser marking your material, there are two likely causes:

  • The mirror in the Printer Head is not installed correctly and may have been damaged.
  • The print power has been set to the lowest possible setting.

First, please inspect the mirror in the Printer Head

  • Follow these instructions to access the Printer Head mirror.

  • If you see damage to the mirror or the plastic handle (for example, if the plastic handle has been melted), please check the interior of the Printer Head for any additional damage. If you don’t see any signs of physical damage inside the Printer Head you can purchase a replacement Printer Head Mirror through the shop. Note: If there is damage to the plastic handle on the mirror, the mirror may be difficult to remove. You can follow the instructions here for removing a mirror that is stuck.

  • Once you receive your replacement mirror, please clean both the lens and Printer Head window, by following these cleaning instructions.

  • If you find any damage in the Printer Head, please take a photo of the damage and send it to us and we’ll follow up with next steps.

If the mirror looks good, do a test print

  • If the mirror is undamaged, please reinstall the mirror.

  • Place a sheet of Proofgrade material in the bed of your Glowforge and open the Gift of Good Measure design.

  • Before starting the print, please select the default Proofgrade settings. Once the material has been chosen you will see the word, “Cut”, “Score”, or “Engrave” under each step in the design.

  • When the print finishes, leave the lid closed and wait until the fans stop and the lid image updates.

  • If the design prints successfully, it is likely that the power was set too low on the previous print.

  • If you still don’t see the laser marking the material, please reply to this thread including the date and time (with time zone) when your test print was run.

Let us know how it goes.

Hey Marc, I really appreciate the reply but I think it’s kinda unreasonable that Glowforge is expecting me to purchase a replacement mirror from them when I just received my brand new Glowforge yesterday and haven’t even been able to use it successfully once.

I read about the mirror in a different user’s post yesterday, cleaned it yesterday, and reran it yesterday shortly before creating the thread. I’ve attached a picture below of the mirror and it doesn’t seem to have the problems indicated in the cleaning instructions article. I also have not changed any of the settings in the app.glowforge and have only been using the default settings. The pictures in my first post on the thread was the aftermath of running the Glowforge after cleaning the mirror.

I’ve cleaned the mirror again and reran the print on 6/24 around 10pm EST. Unfortunately, no success with engraving, scoring, or cutting.

Thanks for following up with the results of those tests. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.